Refund Policy

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Return

Is it possible to return my order? Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.

2. Normal handling of the product is evident, breakage due to careless handling is excluded.

3. products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product has been found to be defective immediately upon receipt.

5. We are entitled to charge the customer for shipping costs.

6. a return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

 *Any issues faced outside once the order is dispatched (courier strikes, delays, etc.) is not our responsibility. We have the right to refuse a refund if the order is delayed due to the these issues.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the returns process.

-Send an email to: resource@hudson-toronto.ca

-Make sure the email contains the following:

Order number

Reason for the return request

Photo of the product in case of breakage First name + last name of the customer Address of the customer

We will then speak to you and give you the return address.

Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity